Operations Manager

Reporting to the Managing Director, the Operations Manager will have goals related to operational efficiency, financial planning & accounting, HR, legal, office management, and IT. Our ideal candidate is comfortable with responsibility growth and has the capacity to work with all levels of an organization. The candidate will want to leverage his or her demonstrated operations experience in a mission-driven, startup-oriented company. They will also be passionate about both the startup community and working with a growing team in Mexico City.


Operations Management: Create processes and supervise the implementation for successful execution of service-oriented tasks such as startup moves, office space setup, office maintenance, expenses, accounting and IT troubleshooting. Research and implement new services, vendors, and community improvements.

IT Systems
System Administration: You will be responsible to liaise with our Global IT team to monitor and maintain our core infrastructure, such as networking equipment, servers and cloud services with the assistance

IT Support: You will troubleshoot and support MassChallenge team members as well as the startups in the program when they face general IT issues.

Office Management
Manage Office - Owning the office management from move-in to program completion including managing relations with the building management and overseeing new office build-out.

Office Space Allocation: Strategize and implement plan for space allocations to include all finalists & other clients moving into the offices.

Office Space Management: Ensure the office spaces are clean and professional, full of startups, and a high-energy/inspiring space. Support the buildout and move-in process of the new space to ensure it is ready on-time and on-budget for the accelerator.

Off-Season Space Rental: Coordinating office space rental during the off-season.

Financial & Accounting Planning and execution:
Prepare and submit an annual operational budget, manage effectively within this budget, and report accurately on progress made and challenges encountered at least quarterly.

Manage the accounting relationship and the financial information to be accurate and enables strategic budgeting

Coordinate and successfully carry out the judging rounds during the accelerator program

Manage the judging platform and coordinate different stakeholders (IT, startups, judges)

Team & HR
Team & HR Management: Managing all activities related to the team, including onboarding team members, enforcing employment policies, hiring new employees and more.

Intern & Volunteer Management: Hiring, onboarding and managing all interns and volunteers. This activity is ongoing and year-round.

Support Events & Curriculum: Supporting the programming team's events and workshops with a specific focus on logistics, facilities and customer service support.

Customer Service: Facilitating customer service for all communication coming in through email, phone, etc., during applications and ensuring entrepreneurs are treated with the top-level of service.

Technology Support: Liaising between the Programming team and the headquarters-based Development team to understand technology needs and to gather information for team members to influence necessary changes.

Finalist Experience: Ensuring that entrepreneurs have the best possible experience during MassChallenge and monitoring feedback and finalist needs.

Mexico Team Member
Work closely with the MassChallenge Mexico team to provide cross-organizational support and ensure alignment on IT, facilities and programming excellence

Collaborate across departments and teams to ensure that MassChallenge Mexico’s operations align with the startups in the program and properly enable staff success

Participate in staff meetings, trainings, and ad-hoc projects as needed

High-level of flexibility, and a willingness to work long days and non-traditional hours
Experiencia mínima
3 años
Nivel de estudio
Educación superior - Maestría
Minimum 2-3 years in a startup or innovative business in a management or operations role Bachelor’s degree required in engineering or management; advanced degree MBA preferred Exceptional interpersonal written and oral communication (fluency in English and Spanish mandatory) and customer relationship-building skills across multiple levels of management. High level of technical experience including mastery of business software such as Microsoft Office Adobe Creative Suite Salesforce and plenty of other cloud-based services. Basic HTML skills and an understanding of IT systems management for a large number of users expected. You need to have the temperament to provide “customer” service whether that customer is a fellow MassChallenge team member needing IT help or a business person who is a Mentor or a Judge for MassChallenge or one of our startups who work out of our office. Goal-oriented ambitious self-starter detail oriented and passionate Comfortable working in a fast-paced deadline driven environment A professional hands-on resourceful style with the ability to work independently and as a team player and to take initiative and manage multiple tasks and projects at a time all the while managing the sales pipeline Ability to collaborate across teams to support startups and resolve issues Enjoy working in a fluid dynamic organization with a minimal amount of direction
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