Operations Management: Create processes and supervise the implementation for successful execution of service-oriented tasks such as startup moves, office space setup, office maintenance, expenses, accounting and IT troubleshooting. Research and implement new services, vendors, and community improvements.
System Administration: You will be responsible to liaise with our Global IT team to monitor and maintain our core infrastructure, such as networking equipment, servers and cloud services with the assistance
IT Support: You will troubleshoot and support MassChallenge team members as well as the startups in the program when they face general IT issues.
Manage Office - Owning the office management from move-in to program completion including managing relations with the building management and overseeing new office build-out.
Office Space Allocation: Strategize and implement plan for space allocations to include all finalists & other clients moving into the offices.
Office Space Management: Ensure the office spaces are clean and professional, full of startups, and a high-energy/inspiring space. Support the buildout and move-in process of the new space to ensure it is ready on-time and on-budget for the accelerator.
Off-Season Space Rental: Coordinating office space rental during the off-season.
Financial & Accounting Planning and execution:
Prepare and submit an annual operational budget, manage effectively within this budget, and report accurately on progress made and challenges encountered at least quarterly.
Manage the accounting relationship and the financial information to be accurate and enables strategic budgeting
Coordinate and successfully carry out the judging rounds during the accelerator program
Manage the judging platform and coordinate different stakeholders (IT, startups, judges)
Team & HR
Team & HR Management: Managing all activities related to the team, including onboarding team members, enforcing employment policies, hiring new employees and more.
Intern & Volunteer Management: Hiring, onboarding and managing all interns and volunteers. This activity is ongoing and year-round.
Support Events & Curriculum: Supporting the programming team's events and workshops with a specific focus on logistics, facilities and customer service support.
Customer Service: Facilitating customer service for all communication coming in through email, phone, etc., during applications and ensuring entrepreneurs are treated with the top-level of service.
Technology Support: Liaising between the Programming team and the headquarters-based Development team to understand technology needs and to gather information for team members to influence necessary changes.
Finalist Experience: Ensuring that entrepreneurs have the best possible experience during MassChallenge and monitoring feedback and finalist needs.
Mexico Team Member
Work closely with the MassChallenge Mexico team to provide cross-organizational support and ensure alignment on IT, facilities and programming excellence
Collaborate across departments and teams to ensure that MassChallenge Mexico’s operations align with the startups in the program and properly enable staff success
Participate in staff meetings, trainings, and ad-hoc projects as needed
High-level of flexibility, and a willingness to work long days and non-traditional hours